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I have put together a few important pieces of advice about things that are worth noting amidst the changed circumstances we find ourselves in these days as a result of the pandemic, which can be helpful for you in your day-to-day lives.

And until we can meet again in person too, please stay at home and take care of each other!

Online administration

Download the “Generali Ügyfélpont” application and handle your insurance matters from your smart phone or tablet in the comfort of your home. After registering you can see and manage your own contracts, but if you have questions, do not hesitate to contact me.

Claim settlement by video

For a long time now you haven’t had to be present in person to report damage, you can launch the process online; however, you can now even handle the settlement of such events without personal contact, either as a household or a business client.

The claims adjustor of the insurance company assesses the damage via the camera of your mobile phone or tablet. You receive a notification on your phone, then a unique link in an email or a text message, and by clicking on it, a video connection is established on both sides. For this you only need an adequate network connection (generally Wi-Fi, or mobile internet with a high volume of data or even unlimited data), and good lighting conditions.

Extras for your home

Unemployment premium assistance rider

We can help you even if you lose your job: depending on your package we pay your home insurance for 3, 6, 9 or 12 months to try and ease your difficulties. (This option is only available after a period of 6 months from the conclusion of the contract.)

Security for your home office tools

Since we are currently spending most of our time in our homes, we do not need to fear break-ins as much, but our equipment necessary for working from home is more at risk thanks to the increased use, while other household appliances and devices are exposed to more intensive use too.

Smart insurance for your smart devices

Have you spilled coffee on your laptop? Has your child knocked your smart phone off your “office desk” and the screen needs to be replaced?

Smart insurance offers coverage for breakage and other damage caused by clumsiness, which extends to laptops, tablets, PCs, mobile and smart phones, television sets and home cinema systems.

Cyber supplement for safe internet use

Are you doing your shopping online now? Are you afraid that your credit card data may be misused?

Safe internet use is supported by three types of cyber insurance package, which offer you remote counselling, financial support in the event of misuse, legal protection and the recovery of lost data.

Smart home

Firstly, this service helps if central units, sensors, control modules, power outlets, cameras or thermostats are broken; secondly, it provides extra services for certain damage upon events indicated by smart devices.

Refunding water loss

We cover the cost of surplus water consumption as a result of broken pipes, ranging from HUF 50,000 to 150,000 depending on the type of contract you have.

Special glass insurance

Have you dropped something on your ceramic hob while cooking and you need to change the glass top?

Insure your special glass products: our package offers coverage for damage to hotplates, coffee tables, internal glass, shower cabins, large sheets of glass or the glass on built-in wardrobes.

Kid package

Has your child accidentally scratched a car parking beside your apartment block with their bicycle? Unfortunately, kids being looked after at home can sometimes cause damage to a third person through no fault of their own, in which cases child liability insurance may help compensate for the damage.

Futrinka pet insurance

You can insure your four-legged loved-ones (dogs, cats) too: if they suffer an accident or an illness, our mini, midi and maxi packages can help to reduce the costs of the visit to the vet.

Accident package

This package that helps alleviate pain with financial support in the event of a tick bite, broken bones in an accident, or disability or death as a result of an accident, can be taken out as a supplement.

Outdoor Sport package

It is only understandable that given the current state of affairs more and more people are cycling to do their exercise outdoors, but never forget the dangers of riding a bike! The liability insurance of the home insurance Sport package covers accidents suffered during cycling (or any other sports), and the theft of sports equipment stored outdoors (and properly locked) at the amount of HUF 50,000 to 250,000. If the bicycle is stolen from your apartment/house during a burglary, this will be covered by your home insurance as a burglary. If you break a bone doing sports, we pay HUF 50,000 for this risk – if you have the accident package this is above the amount specified therein.

Discount in event of several contracts

We reward our clients’ loyalty in various ways, for example, if you have more than one contract at our company, we offer a significant discount on new contracts.

The rate of the discount varies for the different contract types, so if you have a specific question, feel free to contact me.

Paying online instead of using cheques

To restrict personal contact I strongly recommend managing your payments without queueing at the post office and paying online through the Generali website (https://www.generali.hu/OnlineDijfizetes.aspx) or by bank transfer or a batch collection order using your internet banking service, or by reading the QR code on your cheque with your smart phone (using the iCsekk application).

Since I am able to work online too, I am still available on the phone, by video chat or email, but I also share a lot of useful information on my website and my Facebook page as well.

Do you have a question about insurance during the coronavirus pandemic? Feel free to contact me using one of the following options: balazs.eszter(at)generalimail.hu (email) or +36 20 359 67 36 (telephone number).